THE ISTANA EXPERIENCE
“As you grow, we grow with you. It’s at your pace, not ours.”
– Matthew Little, Istana Clinical Director
Your recovery plan will never be prescriptive at Istana. Instead, it will be highly responsive and flexible the whole time you are with us. The Istana Approach is a dynamic model for ultra-personalised treatment providing a bespoke balance of clinical precision and human touch.
We meet you as the whole and interesting human being that you are, and you can be assured that you will be supported from the moment you appoint us right through to integrating back into your daily life.
Pre-Arrival
Introductory consultation call with the Founder to share your challenge and learn more about Istana.
Clinical assessment with the Clinical Director to learn about you based on our understanding of your goals, unique needs, and timingsThis is the first step in developing your personalised treatment plan.
Welcome call with the Client Director, the first of many conversations building mutual trust and understanding . Travel arrangements, dietary requirements, what to expect in the first week, as well as any other questions that you may have will be addressed .
Travel arrangementsWe are at your disposal at every stage of your journey. We understand that in some cases this may be an unplanned decision, so efficient arrangements will be made to ensure yourswift, comfortable and secure arrival.
Arrival
Airport pick up On arrival, you will be collected from the local airport in a discreet unmarked car, then fast-tracked to your private residence.
Settling in You will be introduced to your personal team, house staff, chef, and security before the Client Director sits with you to review the first week’s plan during which any questions and adjustments can be made to ensure you feel comfortable and at ease.
Introductions to your personal team, house staff and personal chef who will support you for the duration of your stay.
Initial medical assessment and bloodwork. Our Clinical Director will also consult with your prescribing practitioner to ensure continuity in your existing medical care.
Gentle time for you to acclimatise We understand that the first day can be overwhelming, so we encourage you to take time to rest, settle, and relax.
During
The Istana ApproachOur unique approach of Clinical Precision & Human Touch is the foundation of your recovery, re-connection and renewal based on 3 interconnected elements:
- Medical Excellence: Ongoing clinical treatment and detox,if required..
- Progressive Psychotherapy: To reveal and resolve the root course of your pain for deepemotional and personal transformation.
- Holistic Reconnection: Mind, body and heart alignment through nature, nutrition, exercise, holistic practices, and recreational experiences for a future defined by joy and hope.
At your request, personal and professional affairs can be attended to with 24/7 concierge and PA services.
Post
Aftercare & SupportFrom arranging your travelhome, accompanying on the flight throughto ongoing practioner support being seconded to your home, we can support360integration back into your daily life.
“We promise that your experience and treatment plan is bespoke and uniquely designed to specifically meet your individual needs.
We promise you’ll have the undivided attention of an elite international team specialists, some of whom will have personal experience with your problems.
We promise that you’ll be in an environment of luxury and beauty, that you’ll be safe, understood, and cared for at all times.
We promise confidentiality, that you will feel momentum in achieving your goals and will experience a renewed appreciation of yourself and your physicality.
And we also promise that you’ll have some fun along the way”
– Ian Ross-Smith, Founder